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C-Net offers its customers Full spectrum of IT services, proven in the context of complex and high performance application development and management, with a particular focus on application development, testing and data integration.
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C-Net understands basic and strategic importance of IT services in an organization and thus we offer a full spectrum of IT services for your business:
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1. Custom Application Development
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2. Maintenance & Enhancement of custom, package and legacy applications
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3. Testing, software performance optimization & troubleshooting
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4. Business Intelligence
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Our IT services can take a major weight of your shoulders. Our superior engineering capabilities and proven global delivery models ensure that your systems are performing to the highest standards.
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IT services that fits your organizational needs drives your business to be more customer centric and competitive.
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1. Application Development |
Need superior engineering & architecture capabilities, rich interface application development & experience in cutting edge technology with proven global delivery models, and then look no further. C-Net ensures such custom applications developed for you are of paramount standards.
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With stringent quality focus, C-Net brings quick value & high satisfaction to its customers. We provide excellence across the entire application development cycle. Every Time - Without Exception.
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Rich Interface & Architecture Services |
As a part of custom application development capabilities C-Net brings on board its rich expertise in developing and managing rich User Interfaces (UI) & Web 2.0 technologies enabled complex, high performance and reliable web applications & portals. Applications that are customized to your meet specific business requirements, whether it is enterprise internal or Internet exposed applications. Here in C-Net, We emphasize on technical excellence in Architecture & Design services, and then combine it with relevant industry and process expertise. You can take advantage of our far above the ground capabilities in architecture design, deployment, and seamless integration along with world class monitoring & recovery tools for applications developed by us. Our focus on delivering value rapidly & incrementally clubbed with outstanding solutions architecture capabilities, allows us to break down complex problems into modular solutions.
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| Technology expertise
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We ensure that the custom application development reflects your business rules while automating your business processes and workflows essentially without altering the actual processes.
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At C-Net, we are determined to aid you to achieve your goals by using a extensive range of tools, techniques and latest technologies to develop top-notch applications. We have an extensive experience not only in designing and constructing of large systems but also have tools/methodologies to help test large deployments.
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With companies looking for an option of a lower initial investment, lesser risk and better security; Our deep experience in use of open source components & integration of open source technology provide them the required cutting edge.
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Development Methodology & Engagement models
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C-Net has a high aptitude in Agile, waterfall and iterative development methodologies. We have successfully extended one of the development methodologies to work in an onsite-offsite engagement model which is universally thought of as a development approach that requires complete onsite co-location of a team.
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Our Agile development methodology is a proven, seamless on-site/offsite framework designed to accelerate project cycles, improve quality, and maximize ROI, while dramatically lowering the cost of implementation as well as the total cost of ownership.
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2. Maintenance & Enhancement |
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Standardize your active processes and methodology and deliver quality and reliable services consistently.
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Application Managed Services practice at C-Net, We follow a systematic methodology for our services execution. Our AMS practice will include applications which were developed by us as well as applications which were transitioned to us for maintenance.
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Our goal is to build a consistent AMS practice, which would standardize the methodology and processes. This is required to deliver quality and reliable services uniformly and repeatedly.
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Life Cycle of AMS projects –
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Conversion
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The conversion phase is the make-or-break phase of these projects. It involves the transfer of in-scope activities from current customer delivery organization structure to the new shared model of delivery, without impacting the customer business. It involves a lot of knowledge transfer and application transition, setting up infrastructure/connectivity for the customer as well as C-Net. Usually 20-30% of the offsite delivery team travel to customer location for 2-3 months for the knowledge transfer process. This is also a significant phase involving customer and our teams working in parallel on infrastructure/ connectivity/ process-specific issues. All major challenges and risks faced during the conversion phase can be overcome by following the methodology and proper planning.
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Contract Engagement
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This phase will be executed mainly by the C-Net key accounts management team which is in constant touch and it involves several stages such as:
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- Frontline Business Development.
- Due Diligence - Interview Stakeholders.
- Quantitative Application Assessment.
- Scope Definition &Vision Alignment.
- Contract Development.
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Transition |
The overall transition planning phase is the joint responsibility of the customer and C-Net and it involves several steps such as:
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- Conduct application survey.
- Conduct application evaluation.
- Build staffing model.
- Prioritize applications for Transition and create Master Transition list.
- Plan for application transition schedule.
- Build application transition review teams.
- Identify various roles and their responsibilities during transition.
- Define various Phase End Gates, i.e. deliverables and their reviews.
- Plan for the necessary infrastructure and connectivity (I&C). All the necessary I%C must be completed latest by the midpoint of Mentored Perform Phase.
- Contract Development
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Application Detail Development |
The application detail development is mostly the responsibility of C-Net. The customer reviews the deliverables and approval for phase completion. This phase involves several stages such as:
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- Identify the type of support services required for the application.
- Develop an training plan which is to be followed in the next 2 phases.
- Implement agreed to support processes.
- Begin preparation and validation of infrastructure and connectivity.
- Establish framework and the team to progress and monitor the transaction of the application.
- Start developing Application Information Document.
- Start developing Application Support Control plan.
- Plan for upcoming releases sites during the transition period.
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Knowledge Acquisition
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In this phase, the performance of C-Net team is quantifiably measured. The results during the end of the phase are compared with the goal for phase completion. This phase involves the following stages:
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- Project Team travels to customer's location for Knowledge Transfer.
- Customer's staff act in a lead and guide role.
- Application specific training covering application, tools, architecture/design and support processes.
- Application information document and Application Support control plan is updated as this phase progresses.
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Mentoring & Guidance |
C-Net team performance is quantifiably measured. The results during the end of the phase are compared with the goal for phase completion. Some of the key stages of this phase are:
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- Team returns back in phases to mentor the remaining C-Net support staff.
- Customer staff will play the primary role but will delegate responsibilities to the C-Net staff.
- C-Net staff is to perform activities such as application enhancement, testing & bug fixing and assisting customer staff in production support activities.
- The support activities are performed at both offsite and onsite modes.
- All the required infrastructure and connectivity are up and running.
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Application Production |
C-Net will take principal responsibility of supporting the application. However customer staff will be available to assist, whenever required. Some of the key stages are:
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- Application Information Document and Application Support Control plan are completed and delivered to the customer.
- Finalize service level agreements (SLAs), Communication plan and escalation path.
- Measurement and margin goals are set for every week.
- All offshore resources are in India by the second week of this phase.
- C-Net starts providing program and project management activities in parallel with customer management team.
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Steady State |
After successful of completion of all the goals and deliverables of Production Phase, the application moves to "Steady State" mode. C-Net is responsible for all the Development & Maintenance needs of the application. Customer Management team will help, monitor and review the status on a periodic basis. Some of the stages of this phase are:
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- C-Net will be responsible for the Project-Program management.
- This phase requires a mix of C-Net and Customer resources.
- C-Net may or may not support some of the functions like Deployment, Production environment, DBA activities etc.
- This phase involves the following.
- C-Net starts providing program and project management activities in parallel with customer management team.
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o Workflow management - Service request management system. |
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o Release management.o Production support. |
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o Metrics and Quantitative process management and reporting. |
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o SLA adherence and helpdesk.o Continuous process improvement.
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3. Testing, software performance optimization & troubleshooting
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At C-Net, we are committed to establishing superior testing practices, which ensure quality software. Few years back, we started an initiative known as “Fix - As You Go” which is aimed at implementing some of the best practices listed out by the industry. From a small-size team, we have come a long way.
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Our Quality Assessment and Assurance methodologies are holistic and fundamentally sound. We believe in early detection of defects and loopholes, which not only prevents stumbling blocks during the actual testing phase, but also stabilizes the application right from the start. Apart from this, our reusable test cases can be easily implemented in various environments, making testing an intensive, integrated process.
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At C-Net, all developed solutions undergo an extensive bug-detection and performance based tests to ensure that they are best of standards, and based on findings these are optimised to an extent, which generates “WOW” among users.
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Also after implementations we ensure round the clock support and very quick troubleshooting services to our clientele, which in today’s fiercely competitive arena provides goodwill and repeat businesses.
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Best of all, we believe it's indispensable to whet and augment one's skill sets to be able to deliver the best. Hence we conduct in-depth training for all our QA personnel to ensure they are abreast of all the latest trends.
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4. Business Intelligence |
Bring Exceptional insights in your business, switch data from Legacy systems to a data warehouse.
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Legacy systems often have very scattered units of data, which lacks quick and easy information retrieval. In today's competitive environment, it is essential to have a central data warehouse with quick accessibility, which means times savings in searching relevant information from the database with accuracy.
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At C-Net, we provide facility for data conversion from Legacy systems to building a complete & comprehensive data warehouse, which can provide your organization with better insight and visibility into the business and thus help you realize the business growth and benefits. By working with the stakeholders, early in the data-warehouse-building cycle, we are able to accomplish a phased delivery of this service with short timelines, resulting in good value for the money invested by our clients.
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Our data warehousing competencies and expertise
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Our in-depth understanding of business intelligence process & systems establishes us as a preferred partner in designing & developing comprehensive Data-warehousing systems.
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Besides this, based on our business intelligence we have developed exceptional decision development process and hence we are capable of designing excellently designed, crisp and very useful business intelligence reports which prove to be indelible when it comes to decision making by entire hierarchy of the organizations is concerned.
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With our exceptionally skilled and experienced manpower deployed in software development we in a position to design tightly knitted, responsive and scalable Decision support system in a tight deadlines.
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